Senior Salesforce Consultant – Innovation Services (Canada)

 |  Department: Delivery  |  Location: Canada

As a Senior Salesforce Consultant  at Plative, you will be advising and implementing Salesforce solutions to our portfolio of clients. Candidates for this role should possess a deep knowledge of the Salesforce.com capabilities across common industries. You will act as a knowledgeable liaison with client executive stakeholders, uncover business requirements, develop technical strategies, and create effective solutions that address the client’s requirements. As part of the Plative Innovation Services team, you will be building out and executing a long-term innovation roadmap for our client’s Salesforce journey across multiple Salesforce products.

Responsibilities Include:

  • Liaise with clients on an ongoing basis, to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth
  • Lead discovery sessions with clients to gather business, functional and technical requirements
  • Run sessions with internal team members to deeply understand business requirements and perform business process analysis
  • Take a hands-on approach to architecture, troubleshooting, and providing solutions/fixes for simple/complex business requirements
  • Collaborate with internal team members to deliver quality work and raise project limitations and risks early
  • Provide on-demand learning assistance to clients, including navigation, workflows, and saved search creation
  • Configure and customize Salesforce.com core products
  • Manage and facilitate project delivery and build components as necessary.
  • Develop and contribute to data migration and/or system integration strategy
  • Guide testing approach, both for internal QA and UAT
  • Work with multiple clients simultaneously to deliver innovative enhancements and solutions
  • Lead and facilitate project management duties to drive the success of client engagements, following the Plative Innovate Services project methodology

Basic Qualifications:

  • 3-5 years Salesforce experience and within a consulting environment
  • Project management experience
  • Ability to be creative and develop new ideas or approaches for client issues.
  • Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously.
  • Excellent client skills and customer relationship management skills
  • Salesforce Administrator Certification
  • One of the following certifications: Sales, Service or Experience Cloud Consultant Certification

Desired Qualifications:

  • In-depth technical backend knowledge of the Salesforce platform
  • Proficiency with Salesforce Flows
  • Delivered numerous complex Salesforce projects

Plative Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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