SuiteConnect NYC 2025 was a thrilling event packed with NetSuite announcements, all centered around one key theme: AI. From automating financial narratives to AI-powered analytics and enhanced customer engagement tools, NetSuite is making it easier than ever for businesses to streamline operations.
For those who couldn’t attend, we’ve got you covered with the most significant takeaways—and how Plative can help you take full advantage of these new releases.
AI-Powered Financial and Business Intelligence
One of the most exciting announcements was the introduction of AI-driven NetSuite Narrative Reporting as part of Enterprise Performance Management (EPM). This module can now draft detailed reports and insights from financial and transactional data, reducing manual effort and improving decision-making. We’ve long been leveraging AI to help clients automate reporting, and with these new tools, we can help your business harness AI-driven insights for faster, smarter financial decision-making.
Another standout was the AI Assistant for NetSuite Analytics Warehouse, which can now generate charts and data visualizations based on natural language prompts. With features like Auto-Insights and Explain, businesses can uncover trends, anomalies, and key business drivers effortlessly.
- Auto-Insights is a new feature that, with a single click, auto-generates a collection of visualizations that slice the data for varied high-level insights, enriching discovery and expanding your view into elements you may not have previously considered.
- The Explain feature in NetSuite Analytics Warehouse builds on Auto-Insights by digging deeper into trends. For example, it can identify the root cause of trending customer late payments by providing test descriptions and visualizations depicting business drivers, contextual insights, and notable data anomalies.
NetSuite also announced the expansion of NetSuite SuiteProcurement into Canada, streamlining purchasing processes and improving operational efficiency. Additionally, AI-powered Bill Capture, now available in the UK and Australia, enhances accuracy and control over scanned bills, reducing errors and automating data entry.
Plative’s expertise in AI and NetSuite Analytics can ensure that you’re not just collecting data—but making the most of it.
AI-Enhanced Support and Customization
NetSuite is also making strides in AI-driven customer support and system customization. The SuiteAnswers knowledge center now includes the AI-powered NetSuite Expert, a feature that provides concise answers by intelligently searching help and support content. Instead of sifting through documents, users get precise, relevant responses instantly.
For businesses looking to customize NetSuite further, the new SuiteScript Generative AI API allows developers to build AI-powered extensions and customizations. Additionally, NetSuite Prompt Studio lets admins fine-tune AI-generated text to better suit specific needs. Whether you need custom AI functionalities or optimized workflows, Plative’s NetSuite specialists can help tailor these tools to fit your business perfectly.
Elevating Customer and Employee Experiences
NetSuite’s updates also included key enhancements in CRM and employee engagement. NetSuite Connectors now enable seamless data syncs between NetSuite and Salesforce, Shopify B2B, and Microsoft Outlook, eliminating manual data entry and ensuring NetSuite remains the single source of truth. NetSuite Customer 360 has been enriched with new dashboards, AI-powered item recommendations, and key customer insights, helping businesses build stronger relationships and increase sales efficiency. With Plative’s deep expertise in CRM and ERP integrations, we can ensure your business maximizes these AI-driven customer engagement tools.
How Plative Can Help You Make the Most of NetSuite AI
We’ve been leveraging AI within NetSuite long before these latest updates. Our experience in AI-powered automation, analytics, and integrations positions us as the ideal partner to help your business adopt and optimize these new NetSuite capabilities. Whether you need help implementing AI-driven financial insights, automating customer interactions, or customizing NetSuite to fit your needs, our experts are ready to guide you. Get in touch.