A report in CFO Magazine revealed that 75% of employees use AI at work. That’s a significant number of people who might be leveraging external tools, potentially putting your organization’s and customers’ data at risk, without any form of governance or restrictions in place.
In a separate report, 78% of CIOs said that scaling AI is their top priority for data strategy by 2025, according to McKinsey’s State of AI survey.
As organizations seek to unlock the potential of AI, trust remains a critical factor. How can businesses ensure that AI systems are trustworthy, reliable, and effective?
Exploring the AI Trust Imperative With Plative
Hear from Jeff St. Louis, Senior Director, NetSuite at Plative on how organizations can balance leveraging practical AI solutions with a robust governance strategy.
Balancing Practicality and Trust in AI
In navigating the trust imperative surrounding AI, it’s crucial to recognize that while few organizations have a robust AI governance strategy, a lot of employees are leveraging various AI tools at work, often without proper oversight.
This raises concerns about the handling of sensitive company and customer data, especially in heavily regulated sectors like financial services, healthcare, and legal services. On the one hand, some companies lean heavily into practical AI solutions, such as OpenAI or Jasper, which are often user-friendly but lack sufficient regulatory frameworks for auditing and validation.
Conversely, other organizations overemphasize trust by restricting practical use cases, leading them to fall behind on the latest technology and take advantage of its numerous benefits.
At Plative, we advocate for a balanced approach, starting with securing critical business data within trusted platforms. By layering advanced AI models with user-friendly interfaces, we ensure that employees can access the tools they need directly within their daily workflows, ultimately enhancing productivity while maintaining proper governance over sensitive information.
With a balanced approach, your company can leverage critical data with a trusted model, and a user interface that allows your employees to access the data they’re enabled to access, while equipping them with powerful tools that help save time and focus on what matters most.
To enable this, we’ve created several tools to assist our NetSuite and Salesforce customers that can be customized to their specific needs.
AI Accelerators for NetSuite
“Ask NetSuite”, in NetSuite
For those of you who aren’t wizards, when it comes to saved searches and working with analytic workbooks, this tool is your best friend. In just a few seconds, you can access insights about the business. Whether it’s related to product performance or inventory counts by location, or any data within NetSuite, you can easily access and interact with it, saving you from the tedious task of navigating through tabs and reports or relying on your administrative team to do it for you.
Now, with your very own GPT agent in NetSuite, you can query your internal and external data in plain language, summarize spreadsheets and files, and more.
Ask NetSuite in Slack
What if we could access not just NetSuite data, but all business-related information right in the palm of our hands? Head over to Slack and to see how much more you can now do with your NetSuite data.
Help your people get to outcomes faster and more efficiently by using generative AI that can do the research for them, wherever they are via Slack.
NetSuite in Salesforce
If you’re a Salesforce user, you’ve likely come across Einstein Co-Pilot. The challenge lies in its limitation to Salesforce data, which may hinder gaining a complete customer view. Vital information may reside in other systems like Kantata or NetSuite. By leveraging tools like “Ask Netsuite” within Salesforce, you can broaden the information context window and achieve a true 360-degree view of customers.
As organizations navigate the complex landscape of AI adoption, finding the right balance between practicality and trust is key. Establishing robust AI governance strategies while empowering employees with user-friendly AI tools within secure platforms can drive productivity, innovation, and safeguard sensitive data. Whether you’re exploring AI for the first time or considering advanced initiatives like NetSuite Field Service Management Analytics, Plative can support you every step of the way.