What Oracle NetSuite does that Sage Intacct Doesn’t
To call it out right off the bat, yes, of course, we’re biased towards NetSuite because we’ve chosen to become part of the Oracle NetSuite Alliance Partner network. The keyword in the last sentence is chosen. We chose to be a NetSuite partner because based on our team’s experience over the last 12 years implementing CRM and ERP, NetSuite implementations, by far, have the most successful outcomes and happiest customers. So much so, that we are often contracted to replace incumbent ERP software from other cloud providers with NetSuite.
The above sentiment is anecdotal and is not hard proof that NetSuite is the better choice, but NetSuite recently published an article diving into this topic in depth. For the sake of adding to NetSuite’s post, we gathered all of the features and components that Oracle NetSuite has which Sage Intacct does not have an on-platform answer for.
Industries Served
Oracle NetSuite has industry-pointed solutions for the following verticals that Sage Intacct does not:
- Manufacturing
- Retail and eCommerce
- Restaurants and hospitality
- Advertising, media, and publishing
Together, NetSuite and Sage Intacct both serve the following industries:
- Financial services
- Professional services
- Social impact
- Wholesale distribution
Implementation and Economics
Historically, even as noted by NetSuite, Intacct tends to have a lower up-front cost that is geared towards ripping and replacing entry-level accounting systems such as Xero or Quickbooks. However, Intacct’s ‘beginner-friendly’ price structure and implementation come at a potential cost: Outgrowing Intacct. Although NetSuite may come at a premium in terms of price, this premium represents a higher long-term return on investment because NetSuite is built to scale with your company. As a point of reference, NetSuite touts the fact that out of the last 100 technology company IPO’s (as of the time writing this article), 65 of them were NetSuite customers!
SuiteSuccess
While both NetSuite and Intacct offer implementation services and an ecosystem of partners who can implement the solution, NetSuite has its own proven methodology called SuiteSuccess that puts the customer’s industry at top of mind. This methodology is proven for fast implementation compared to the traditional method of ERP implementation, and it’s immensely effective. NetSuite trains all of its partners on this methodology. Sage Intacct does not have anything that is analogous to SuiteSuccess, so every Intacct implementation methodology is based on whichever partner implements it.
Customer Support
Oracle NetSuite offers true 24/7 (even holidays) support to their customers, whereas Intacct offers 6am to 6pm Pacific Time, which may be just fine for companies based out of California, US. International customers are not likely to get the support they need from Sage Intacct’s product or support.
Feature Gaps: What Intacct is missing
Core Financials
- Multi-currency
- Financial planning and analysis (FP&A)
- Global accounting and consolidation
- Global tax management
- Governance, risk, and compliance
Human Capital Management
- Human resource management
- Payroll
- Workforce reporting and analytics
- Global HR
Production Management
- Product data management
- Work order management
- Planning and scheduling
- Quality assurance
- Barcoding, MHI
- WIP, routing
Supply Chain and Warehouse Management
- Global supply chain
- Warehouse fulfillment
- Warehouse management system
- Demand planning
CRM
- Salesforce automation
- Service
- Marketing
- Sales reporting and analytics
Omnichannel / eCommerce
- B2B eCommerce
- Promotions
- Content management system
Success Stories: Replacing Intacct with NetSuite
And dozens more where those came from!
Feel free to reach out to our team of NetSuite experts to learn more!
