Salesforce Service Cloud Consultants
Provide best-in-class customer service and meet your customers where they are. Our award-winning Salesforce Service Cloud Consultants can help you increase your first-touch resolutions, turbocharge self-help with AI, and connect your teams.
Salesforce Service Cloud Implementation and Consulting
Connect your contact center and arm your people to serve your customers better than ever before.
Our Salesforce Expertise Runs Deep
Top tier partnerSummit-Tier Partner
Premium-Tier .org Partner
Why Choose Salesforce Service Cloud
Transform your company into a customer-obsessed company.
Accelerate Case Resolutions
Unleash generative AI and ML in your service reps workflows to scale support faster and do more with less.
Using Service Cloud’s Case Queues, automation, macros, and workflow engine, you can empower your agents to work faster than ever before thought possible. By connecting every channel on one platform, you can create more seamless experiences for your customers and your employees.
Ramp New Agents Faster
By using Service Cloud, you can give your agents a faster way to ramp by recommending support articles, macros, and common resolutions based on the case they’re working on. The system will get smarter over time, thanks to machine learning and AI.
Increase Customer LTV
Increase the loyalty and value of each and every customer by connecting their service history to their account profile in Salesforce.
Give Customers Self-Service
Sometimes, the best way to help customers is to give them the tools to help themselves. That’s exactly what Salesforce Knowledge and Customer Portals can do. When combined with AI and bots, you can turn your self-help system into an automated and proactive self-directed support infrastructure.
Meet Customers Where They Are
Your customers use a host of different methods to get in touch with you. It’s your responsibility to be present where they expect you to be, whether that’s on their mobile phone, social media, chatbot, or phone call. Service Cloud can help.
Our Services for Every Step in Your Transformation Journey
InspireStrategy and Advisory
Partner with Plative to design a roadmap to the future state of your company– then let us make it real by advising on implementation methodology, change management, and user adoption strategies. By putting strategy and process before technology, we’ll help you prevent technical debt and mitigate risk.
TransformConsulting and Implementation
Whether your project requires implementation, optimization, migration, integration, or all the above, Plative will build a project blueprint to help you achieve the future state of your business then get to work on implementing it. Our industry specialists speak your language and will help you bridge the gap between your industry-specific needs and Salesforce and Oracle NetSuite.
Plative isn’t your average managed services provider. We staff a dedicated group of cross-cloud technologists who will act as a strategic extension of your team on a part-or-full time basis to plan, design, and implement change in an agile format.
LaunchZero to Cloud in 60 Days
Ready to go from zero to cloud in sixty days? Plative will implement Salesforce, Oracle NetSuite, or both, and replace the systems you’ve outgrown to prepare your company for the next phase of growth with our accelerated paths to implementation.
“Our team has been really impressed with how helpful Plative has been. We look forward to continuing our partnership..”
VP and Corporate Controller, REPAY (NASDAQ: RPAY)
Check Out Our Insights
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