Salesforce Service Cloud Consultants

Provide best-in-class customer service and meet your customers where they are. Our award-winning Salesforce Service Cloud Consultants can help you increase your first-touch resolutions, turbocharge self-help with AI, and connect your teams.

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Salesforce Service Cloud Implementation and Consulting

Connect your contact center and arm your people to serve your customers better than ever before.

Salesforce Service Cloud Implementation

Deliver trusted service to every single customer or client using Salesforce Service Cloud. Accelerate resolutions, supercharge customer sentiment, and unlock efficiency with one connected service platform.

Digital Engagement

Provide a seamless experience to your customers on the channels where they spend their time, whether that be with video or live web chat, social media, or even with AI bots.

Artificial Intelligence and Chat Bots

Turbocharge your first-touch resolutions and accelerate case close-outs in general by applying generative AI to help extend and augment your team’s capabilities.

Service Cloud Voice

Decrease agent handle time with Service Cloud Voice functionality to empower your employees with the information and knowledge they need to handily process and deflect cases.

Self Service

With Salesforce Experience Cloud and Bots, increase the amount of ways that a customer can help serve themselves and get resolutions all without needing to interact with a live human on your end.


Our Salesforce Expertise Runs Deep

600+

Certifications

2,000+

Projects and
Programs Completed

Top tier partner

Summit-Tier Partner
(highest tier)
Premium-Tier .org Partner
(highest tier)

Why Choose Salesforce Service Cloud

Transform your company into a customer-obsessed company.

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Accelerate Case Resolutions

Unleash generative AI and ML in your service reps workflows to scale support faster and do more with less.

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Increase Productivity

Using Service Cloud’s Case Queues, automation, macros, and workflow engine, you can empower your agents to work faster than ever before thought possible. By connecting every channel on one platform, you can create more seamless experiences for your customers and your employees.

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Ramp New Agents Faster

By using Service Cloud, you can give your agents a faster way to ramp by recommending support articles, macros, and common resolutions based on the case they’re working on. The system will get smarter over time, thanks to machine learning and AI.

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Increase Customer LTV

Increase the loyalty and value of each and every customer by connecting their service history to their account profile in Salesforce.

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Give Customers Self-Service

Sometimes, the best way to help customers is to give them the tools to help themselves. That’s exactly what Salesforce Knowledge and Customer Portals can do. When combined with AI and bots, you can turn your self-help system into an automated and proactive self-directed support infrastructure.

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Meet Customers Where They Are

Your customers use a host of different methods to get in touch with you. It’s your responsibility to be present where they expect you to be, whether that’s on their mobile phone, social media, chatbot, or phone call. Service Cloud can help.

Our Services for Every Step in Your Transformation Journey

Inspire

Strategy and Advisory

Partner with Plative to design a roadmap to the future state of your company– then let us make it real by advising on implementation methodology, change management, and user adoption strategies. By putting strategy and process before technology, we’ll help you prevent technical debt and mitigate risk.

Transform

Consulting and Implementation

Whether your project requires implementation, optimization, migration, integration, or all the above, Plative will build a project blueprint to help you achieve the future state of your business then get to work on implementing it. Our industry specialists speak your language and will help you bridge the gap between your industry-specific needs and Salesforce and Oracle NetSuite.

Innovate

Managed Services

Plative isn’t your average managed services provider. We staff a dedicated group of cross-cloud technologists who will act as a strategic extension of your team on a part-or-full time basis to plan, design, and implement change in an agile format.

Launch

Zero to Cloud in 60 Days

Ready to go from zero to cloud in sixty days? Plative will implement Salesforce, Oracle NetSuite, or both, and replace the systems you’ve outgrown to prepare your company for the next phase of growth with our accelerated paths to implementation.

“Our team has been really impressed with how helpful Plative has been. We look forward to continuing our partnership..”

Thomas Sullivan

VP and Corporate Controller, REPAY (NASDAQ: RPAY)

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