AI That Handles Calls and Drives Outcomes
Agentforce Voice makes it possible for high volume service centers automate routine calls to reduce human agent workloads and improve customer wait times.
Your Team Loses Hours Every Day to Manual Call Documentation
Every customer call contains valuable insights, but capturing that information is often manual and time-consuming. Many teams spend significant time updating CRM records after each interaction.
The result is incomplete data, lost context, and limited visibility across the business. When CRM data isn’t accurate, it impacts decision-making and reduces the effectiveness of AI and analytics.
Our Agentforce Voice Solution solves this by automatically capturing, structuring, and logging call data, ensuring your systems reflect every interaction without manual effort.
Our Agentforce Voice Solutions
Our proprietary Agentforce Voice Solution leverages conversational AI to process voice interactions and turn them into structured, actionable CRM data. Here’s what it does.
CAPTURE CONVERSATIONS LIVE
Real-Time Call Transcription
Capture and store every conversation automatically, linked to the right Salesforce record.
TURN TALK INTO ACTION
Intelligent Note Extraction
Turn conversations into structured notes with key points, actions, and next steps.
NO MANUAL UPDATES
Automated CRM Logging
Populate Salesforce fields with call insights without manual entry.
TRUST YOUR DATA
Perfect Record Accuracy
Capture every interaction consistently to build a CRM you can trust.
GIVE TIME BACK
Sales Teams
Eliminate manual admin work and give your team hours back each day.
Extend the Value of Voice with Our AI Solutions
AGENTFORCE VOICE VS. SERVICE CLOUD VOICE
Understanding Plative’s Voice Solution in Context
There are multiple “voice” capabilities in the Salesforce ecosystem, and they serve different purposes. Here’s how they relate.
Salesforce’s native telephony integration that connects phone systems (Amazon Connect, Five9, Genesys, Vonage, and others) directly into Service Cloud. It provides call control, real-time transcription, and agent-assist features inside the Salesforce console. Service Cloud Voice is the infrastructure that routes and manages phone calls.
Salesforce’s newest capability that gives Agentforce AI agents the ability to conduct natural, real-time voice conversations across phone, web, and mobile. It enables AI agents to handle inbound calls autonomously, authenticate callers, resolve issues, and escalate to humans with full context.
Our proprietary IP that sits on top of the Salesforce platform and focuses specifically on the data capture problem. It complements both Service Cloud Voice and Agentforce Voice by ensuring that the intelligence generated from voice interactions is captured, structured, and made available across your Salesforce environment.
Built for Teams That Live on the Phone
Sales
Teams
Financial
Services
Customer
Service
Account
Management
Nonprofits & Membership Organizations
Voice at the Center of Your Salesforce Stack
Plative’s Agentforce Voice Solution isn’t a standalone tool. It’s designed to work within and amplify the value of your existing Salesforce environment.
Ready to stop losing data after every call?
Our Agentforce Voice Solution eliminates manual CRM data entry, captures every conversation accurately, and turns voice interactions into the structured intelligence your team and your AI agents need. See it in action or talk to our team about how it fits your Salesforce environment.
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